Danny has over 20 years experience in the telecoms industry. He was National Services Manager for Lucent/Avaya for 10 years prior to being Operations Director for Convergent Systems which he sold to Calyx where he became Technical Services Manager. Danny comes from a service background and has a wealth of international experience.
The customer service landscape is changing rapidly and businesses need to adapt quickly to keep up. The move from multichannel to omnichannel communication arguably represents a seismic shift. read more