eircom for Business Blog
All the latest news from eircom for business
Featured Bloggers
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
Danny
Profile
Full Name
Danny Cole
Bio
Danny has over 20 years experience in the telecoms industry. He was National Services Manager for Lucent/Avaya for 10 years prior to being Operations Director for Convergent Systems which he sold to Calyx where he became Technical Services Manager. Danny comes from a service background and has a wealth of international experience.
Danny's
Posts
03 May 2013
0 311
In the past most customer interactions were reactive rather than proactive, but customer analytics are changing all that. How can you use analytics for better insight and service? Your ... read more
03 July 2012
0 1707
The customer service landscape is changing rapidly and businesses need to adapt quickly to keep up. The move from multichannel to omnichannel communication arguably represents a seismic shift. read more