Think about how much time you waste every day trying to get in touch with people and checking and answering voicemails. Did you know that with unified communications, all that wasted time comes back to you, and makes your businesses run faster and more efficiently?
How does UC help? Well, it gives you instant messaging (IM) and presence, for one. With these tools, you can know if someone’s available, busy, in a meeting or on a call before you try and communicate with them. You can send them a message if they’re stuck in a meeting or on a call. They don’t have to answer, but they can. Instantly.
“OK,” I hear you say, “but apart from instant messaging and presence, what has UC ever done for us?” Well, how about desktop telephony? You want to call someone? Click, click with your mouse and you’re talking to them. No need to remember their number, no need to dial their number, and combined with presence, you know they’re available and with IM you can check if they’re OK for a call.
“OK,” you retort, “but apart from instant messaging, presence and desktop telephony, saving us time, reducing our voicemail pile and making us more productive and efficient, what has UC ever done for us?” How about collaborative working? Documents stored in a central location that can be worked on by multiple people at the same time, often in real time using voice, video or web conferencing.
“OK,” you may say, “so apart from instant messaging, presence, desktop telephony, collaborative working, voice, video and web conferencing, saving us time, reducing our voicemail pile and making us more productive and efficient, what has UC ever done for us...?”
Simple answer: it makes them all work together, seamlessly, over any connection and from whatever device you want. You can’t really ask for much more than that. For more on my view of what unified communications could do for your business, see this video interview: